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Managing Conflict Course Content Triggers which can provoke conflict - How to recognise warning signals and avoid triggering conflict Delivering bad news - How to tell people things they don't want to hear Interpersonal skills that earn attention, co-operation and trust - How to develop rapport and prevent conflict arising Non-verbal behaviour which influences communication - Understanding the effect of body language and using it constructively Negotiating to reach resolution - How to build agreement and how to be prepared Dealing with people you can't stand - How best to respond to those character types who push your buttons Tactics for responding to aggressive behaviour - How to defuse a potentially explosive situation and still be assertive Taking the learning into the real world - Applying the strategies & techniques to situations in the future and learning form others' experiences

Managing Conflict Course Content Triggers which can provoke conflict - How to recognise warning signals and avoid triggering conflict Delivering bad news - How to tell people things they don't want to hear Interpersonal skills that earn attention, co-operation and trust - How to develop rapport and prevent conflict arising Non-verbal behaviour which influences communication - Understanding the...

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