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Objectives & Course Content This course will be tailor made to sector specific work areas but will include as a MINIMUM: The definition of workplace violence as given by the Health & Safety Executive. Health & Safety Law, Duties, Rights & Responsibilities The way in which an organisation's policiespractice around welcoming clients can have positive or negative effect on clients behaviour. Review of active listening skills: Theoretical & practical examination of defusion techniques. Includes a review of rapport enhancing skills from models of neuro linguistic programming. An exploration of Glynnis M Breakwell's Model of Aggression and the various levels of arousal that it brings. Stress Reactions to threat. (Immediate) Stress Reactions to threat (Long Term) The physiological signs of agitation, aggression & violence. The workings of English Law in relation to Self Defence. Commo Sense Personal Safety Awareness AviceTechniques. Physical DefenseSelf Protection Techniques. Dynamic pressurised training scenarios. Edged Weapon Awareness Training An exploration of the impact factors to violence including issues of substancealcohol misuse & mental distressillness. Post incident support & de-brief procedures. Course participants as a minimum will hope to gain: Increased confidence in dealing with agitated aggressive people. Skills to de-escalate situations earlier before they reach crisis point. An understanding of the effects of stress on their own body. A practical understanding of the law as it relates to self protection. An understanding of their own abilityinability to defuse situations. Greater insight into personal safety and the ways in which they can improve it. Physical techniques to avoid assault and breakaway techniques to get away from assailant. An understanding of the need for effective incident & near miss incident reporting Open course cost : ? 175+vat person, includes comprehensive course booklet, presence of two instructors, certification & buffet lunch. European funding may be available to some purchasers which will reduce the course fee to only ?87.50person+vat Duration: two days 9:15 - 16:00 Dates & Venues: (open courses)20th - 21st April 2009

Objectives & Course Content This course will be tailor made to sector specific work areas but will include as a MINIMUM: The definition of workplace violence as given by the Health & Safety Executive. Health & Safety Law, Duties, Rights & Responsibilities The way in which an organisation's policiespractice around welcoming clients can have positive or negative effect on clients behaviour. Review...

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