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Mandatory Units A2 - Manage your own resources and professional development B6 - Provide leadership in your area of responsibility D6 - Allocate and monitor the progress and quality of work in your area of responsibility E6 - Ensure health and safety requirements are met in your area of responsibility Optional Units Choose 2 from the following: B11 - Promote equality of opportunity and diversity in your area of responsiblity C2 - Encourage innovation in your area of responsibility C5 - Plan change C6 - Implement change D1 - Develop productive working relationships with colleagues D3 - Recruit, select and keep colleagues D7 - Provide learning opportunities for colleagues D8 - Help team members address problems affecting performance D9 - Build and manage teams D11 - Lead meetings D12 - Participate in meetings E1 - Manage a budget E9 - Manage the environmental impact of your work E10 - Take effective decisions E11 - Communicate information and knowledge F1 - Manage a project F6 - Monitor and solve customer service problems F8 - Work with others to improve customer service NB - Units D8, D9, D11, D12, E9, E10 and E11 are new to NVQ following September 2007 incremental change

Mandatory Units A2 - Manage your own resources and professional development B6 - Provide leadership in your area of responsibility D6 - Allocate and monitor the progress and quality of work in your area of responsibility E6 - Ensure health and safety requirements are met in your area of responsibility Optional Units Choose 2 from the following: B11 - Promote equality of opportunity and diversity...

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