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Communication and Image Projection (1 day) Build self-confidence and self-esteem -Reflecting on your self image and projection -Understanding the significance of inter-personal skills -Projecting positivity Essential elements of effective communication -Improve first and lasting impressions with a positive self-image -Using effective body language -Using positive verbal skills -Projecting confidence -Powerful communications skills -Effective questioning and active listening skills Behaviour -Behaviour - getting it in perspective -The four behavioural options -How our conditioning prevents us being assertive -React emotionally or respond objectively? The true nature of assertiveness -Defining terms - what precisely is assertiveness? -Breaking the myths and misconceptions The benefits of communicating assertively -How assertiveness impacts on relationships -The negative impact of other approaches Assertive language -How we communicate -The vital importance of integrity and congruence -Assertive tone and body language Being responsive -The power of active listening as an assertiveness tool -Gaining empathy and understanding -Identifying and adapting to a variety of communication styles Creative Thinking and Problem Solving (1 day) The importance of creativity -Review your own approach to creativity -Identify barriers to creativity at work -Fostering creativity at work Creating a creative work environment -Factors that influence creativity -Creative approach and innovation -Running a meeting as a creative environment -Individual motivators -Managing the creative entrepreneur Creative thinking techniques -Six thinking hats -Mind mapping -Other lateral and logical techniques -The gurus of creative thinking and rational process Making rational business decisions -Apply techniques effectively and appropriately -Introduce the 6 step problem solving wheelFormal problem solving -What is a problem? -Introduce planning, problem solving -Decision making and total quality, Kaizen -Planning in teams Progressive Management Skills (2 days) The essential skills to management -The role of the manager -Qualities of a good manager -Assess your current management style Team management -How to get your team working together -Review the building blocks of effective teams -Monitoring the stages of team development -Identify team roles Developing motivation -Understand what motivates people -McClelland and Maslow's Theories of motivation -How to apply the theory -Writing motivation plans Managing people and performance -Understanding reasons for poor performance -Strategies for managing poor performance The true empowerment of delegation -Do we delegate? -How do we delegate? -The do's and don'ts of delegation -Delegate to motivate Effective use of your time -Running meetings effectively -Planning -Priority setting -Dealing with other people's time Leading the way -Understand John Adair's leadership model -Teams and team working -Balancing teams and team roles -Developing the team The Manager as a Coach (2 days) What is coaching? -Coaching defined -The benefits of coaching The role -Qualities of a good coach -Confidentiality -Relationship management The skills -Active listening -Questioning techniques -Observational skills -Giving verbal instructions -Motivational and developmental feedback The structure of your session -The seven steps for coaching -Using the GROW model -Setting SMART objectives -Coaching documentation -Goals, strategies and actions framework Learning theory -Factors affecting learning -Learning styles -Kolb's learning cycle -Coaching methods International coaching federation -Understand ICF core competencies -Understand ICF code of ethics Case study and role play Leadership and Team Development (2 days) What is a leader? -Good and bad leaders -The qualities of a great leader Your leadership style -Recognise your strengths -Adjust your style to accommodate the team -Providing direction -Providing support Team development -What's it al

Communication and Image Projection (1 day) Build self-confidence and self-esteem -Reflecting on your self image and projection -Understanding the significance of inter-personal skills -Projecting positivity Essential elements of effective communication -Improve first and lasting impressions with a positive self-image -Using effective body language -Using positive verbal skills -Projecting...

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