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Level 4 Introductory Diploma in Management

Management Focus

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Course Description

Syllabus content Developing your management style: Understanding: ? what ?management? involves at this level and what skills and knowledge are required by an effective manager ? the importance of seeking feedback on your skills and knowledge ? the need for clear objectives and how to set them ? the importance of good delegation ? the importance of developing the trust and support of others Managing information and communicating: Understanding: ? why good information management is important to any manager ? the key information you need as a manager and how best to obtain it ? how information is used to aid decision making ? the main methods of communicating in today?s world of management, including presenting information and facilitating meetings ? the main legal and organisational requirements relating to the handling of information Focusing on customers and marketing: Understanding: ? your role in relation to your organisation?s goals and its clients, customers and stakeholders ? the core principles of marketing Planning and managing resources: Understanding: ? how to plan to meet requirements and monitor progress ? the importance of effective resource management ? the range and use of physical and financial resources Recruiting and selecting staff: Understanding: ? the recruitment and selection process, and the importance of fairness, objectivity and equality in the process ? the main methods for specifying requirements and selecting personnel Maintaining and improving health, safety and quality: Understanding: ? the importance of health & safety and key principles for promoting a productive and safe working environment, taking account of the main legal requirements ? the meaning and importance of quality and the core quality concepts, eg TQM ? the importance of continuous improvement, the need for change and how people respond to change Working with others: Understanding: ? why and how people learn, the importance of people development in improving organisational effectiveness and the range of development activities available ? the importance of agreeing objectives and allocating work effectively ? why performance should be continually monitored and assessed ? what poor performance is and possible approaches/solutions

Syllabus content Developing your management style: Understanding: ? what ?management? involves at this level and what skills and knowledge are required by an effective manager ? the importance of seeking feedback on your skills and knowledge ? the need for clear objectives and how to set them ? the importance of good delegation ? the importance of developing the trust and support of others...

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