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Course Description

This qualification is recognised by the Qualification & Credit Framework (QCF) and is designed for people working in, or aspiring to work in, customer service related roles.

This qualification is recognised by the Qualification & Credit Framework (QCF) and is designed for people working in, or aspiring to work in, customer service related roles.

 

Assessment Methods

Internally assessed and criterion referenced requiring a pass for all assessment criteria. Learners taking this qualification can progress into employment or further education, including qualifications such as the Pearson BTEC Level 2 Certificate in Customer Service (QCF) or the Pearson BTEC Level 3 Award/Certificate in Customer Service (QCF).

Internally assessed and criterion referenced requiring a pass for all assessment criteria. Learners taking this qualification can progress into employment or further education, including qualifications such as the Pearson BTEC Level 2 Certificate in Customer Service (QCF) or the Pearson BTEC Level 3 Award/Certificate in Customer Service (QCF).