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Leadership: What it Takes to Get Results There is no blueprint for Leadership, yet all of us know or can appreciate how it feels to be valued, respected and empowered. The trick for leaders is to know how to make other people feel this way and motivate them to give of their best. Good Leaders develop and hone their skills through self-awareness, experience and the willingness to learn techniques and master tools which serve them well. Everyone therefore, can become instrumental in getting results through and with people to the benefit of all. It just takes awareness, willingness to engage in useful behaviour and practice. Over the period of this programme, participants will explore the different dynamics of Leadership behaviour within organisations and learn skills to successfully lead and manage people while keeping motivation and performance standards high. The programme will be underpinned with the principles of Emotional Intelligence (EQ) and the leadership qualities that support organisations in achieving results. Research strongly supports that EQ capabilities account for 67% of the characteristics of leadership in successful organisations. It is how we manage our behaviour and the skills we apply when managing others that build a motivated, productive and successful workforce. Course Objectives To increase levels of confidence and self-awareness, and discover personal impact and potential as leaders To recognise obstacles to what it takes to create results through leadership and utilise techniques to stay on track. To discover advanced personal communication styles and practice how to increase effectiveness and flexibility To understand conflict triggers, how to minimise them and influence positive outcomes To use Assertiveness to influence and negotiate win-win results To incorporate 3 essential components of Leadership within organisations when accepting leadership roles To develop a flexible leadership style appropriate for individuals and increase competency and capability within the workforce To build skill in leading effective, high performing teams Develop skills to conduct effective 1-2-1 discussions & coach ??-difficult?? individuals to improved performance standards To define techniques to stay personally motivated & inspire motivation & high levels of morale within teams Who will the Course benefit? All those with Leadership and People Management responsibility whether they are new to the role or looking to further their career and are finding a skill gap in some of the interpersonal skills associated with managing people well and increasing their impact and credibility as an admired and respected leader. Course Duration 3 days Course Content DAY ONE: Self Awareness Personal Impact and Self Confidence Recognising ourselves through the eyes of the observer Harnessing our impact and impression and making it work Setting ourselves up for success Emotional Intelligence ?? EQ vs. IQ Understanding the significant part instinct plays in driving both effective and ineffective behaviour Harnessing our potential for managing positive and effective behavioural choices Utilising techniques for minimising the potential for emotional tension in driving less effective behavioural choices Building Rapport Identifying personal motivators and drivers in choosing behavioural responses ?? what makes us tick? Recognising what motivates and drives the behavioural responses of others ?? what makes others tick? Building wide ??-super highways?? of communication potential in all interactions ?? building great conversations Techniques for recognising and off-setting potential for conflict when communicating ?? avoiding misunderstandings Conflict Resolution Identifying our own potential conflict triggers Identifying the potential conflict trigger of others Recognising both ??-warranted?? and ??-unwarranted?? conflict and utilising techniques to resolve them quickly Choosing language which keeps communication on track for result DA

Leadership: What it Takes to Get Results There is no blueprint for Leadership, yet all of us know or can appreciate how it feels to be valued, respected and empowered. The trick for leaders is to know how to make other people feel this way and motivate them to give of their best. Good Leaders develop and hone their skills through self-awareness, experience and the willingness to learn techniques...

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