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Applicable to: All Managers, Team Leaders & Supervisors Think about this... An employee you manage slips up somehow - maybe a missed deadline, a lost account, a customer complaint or a needless mistake? You decide to now oversee that person's work more closely. After all, if your direct reports aren't delivering, it's your head that will roll! To further your frustration, the more you 'help', the worse the employee's performance becomes. What's going on? This phenomenon is one that any manager can easily fall in to. The unwitting result: employees to live down to expectations, rather than living up to their true potential. This thought provoking 2 day course builds upon Harvard Business School research and addresses a real problem that every boss faces, has faced or will face: How do I get better performance from my staff, particularly those in whom I have limited confidence and whose abilities I don't trust as much? Topics covered include: The Set Up To Fail Syndrome When Common Sense Fails Us Set Up To Fail: A Vicious Cycle Labels, Biases & Misperceptions: same behaviour - different takes How Employees Contribute to Fuelling the Problem The Cost Iceberg Blinders of Our Own Making Learning to Manage Differently - Concrete Actions Action Planning

Applicable to: All Managers, Team Leaders & Supervisors Think about this... An employee you manage slips up somehow - maybe a missed deadline, a lost account, a customer complaint or a needless mistake? You decide to now oversee that person's work more closely. After all, if your direct reports aren't delivering, it's your head that will roll! To further your frustration, the more you 'help', the...

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