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COURSE PROFILE Defining the role of a team leader. Characteristics of a successful team leader - Leadership styles Recruitment and selection . Preparing for selection interviews - Effective listening and questioning skills Building a high performance team. Establishing team roles and responsibilities - Encouragement of mutual respect and co-operation - Running effective and productive meetings Plans and performance. Reviewing performance and how to handle poor performance - Positive and negative feedback - Coaching styles and techniques Developing strategies for the team Time management and personal effectiveness. Setting personal and team objectives - Coping strategies when overload situations occur - Effective delegation Effective communications. Building and utilising sound channels of communication - Understanding the need for assertiveness in team briefings - Conflict resolution within the team Problem-solving and decision-making. Persuading other team members to use their initiative - Solving problems collectively as a team Managing remote teams. Understanding the additional support needs of remote workers - Making use of appropriate technology - Supportin SKILLS ATTAINED Identifying leadership styles Introducing effective recruitment strategies Identifying performance targets and opportunities Applying assertiveness effectively Creative decision-making and problem-solving Delegating tasks and allocating work Giving and receiving feedback Attentive questioning and listening Leading effective meetings

COURSE PROFILE Defining the role of a team leader. Characteristics of a successful team leader - Leadership styles Recruitment and selection . Preparing for selection interviews - Effective listening and questioning skills Building a high performance team. Establishing team roles and responsibilities - Encouragement of mutual respect and co-operation - Running effective and productive meetings...

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