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Student Profile Study Method The course is designed for study by distance learning at work or at home. You receive course manual, assignments and study guide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration. The course takes about 60 hours to complete. Assessment Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required. Course offered by: The Distance Learning Partnership Accreditation The course is accredited by NCFE and is equivalent to Level 2 on the National Qualifications Framework and is provided in conjunction with Kendal Publishing Ltd, a licensed NCFE centre. NCFE is recognised by the Office of Qualifications & Exams Regulator (Ofqual) in England, DCELLS in Wales and CCEA in Northern Ireland. COURSE CONTENT Unit 1 The Basics of Counselling ? What is counselling ? Who is a Counsellor ? When is a Counsellor not ready to Council ? Who needs counselling ? Ten Steps to Counselling Unit 2 Types of Counselling ? When a Counsellor is needed ? Types of counselling offered Addiction Anxiety Depression Divorce Eating Disorders PMS Sexual health Stress Unit 3 New wave Counselling ? On-line Counselling ? Telephone Counselling ? Telephone Internet counselling ? SMS text counselling ? Video counselling ? The Future Unit 4 Traditional Counselling Styles ? What are the different Types of Traditional Counselling ? What Counselling ? Individual Therapy ? Couples Therapy ? Family therapy ? Group Therapy ? Who goes to Counselling Unit 5 Listening Skills ? Listening ? Stages of listening ? Obstacles of Listening ? Emphatic Listening ? Listeners in Control ? Traps for Listeners Unit 6: Negotiation ? Negotiation ? The Establishment Group ? The Community group ? Negotiation in General ? The Joint Problem-Solving Approach ? Definition of the Problem ? Guidelines ? Insist on Using Objective Criteria ? Invent Options for Mutual Gain ? Separate the People from the Problem ? Suggestions ? Breaking the Rules ? Alternatives ? Best Alternative to Negotiated Agreement Unit 7 Mediation ? What is Mediation ? When is Mediation called for ? Responsibilities ? Preliminaries ? The Introductory Phase ? Problem Definitions ? Respect the Parties' Ability to reach a settlement ? Caucus Meetings ? The Second session ? Teamwork ? The Agreement ? Attributes of a Good Mediator Unit 8 Crisis Mediation ? Other Considerations ? Power imbalance ? The Power of skill and Knowledge ? A Summary of Factors Influencing the Balance of Power ? Analysis and Responses

Student Profile Study Method The course is designed for study by distance learning at work or at home. You receive course manual, assignments and study guide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration. The course takes about 60 hours to complete. Assessment Each element is followed by a...

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