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Interview Skills for Business Analysts Orientation: Predominantly practical, with emphasis on the preparation of interviews, preparation and critique of questions, establishing rapport, questioning techniques and scribing the interview. Objectives: By the end of the course the delegates will: Be able to plan a requirements interview. Be able to establish and maintain rapport with different levels of user. Understand a variety of questioning techniques. Be comfortable taking notes while interviewing. Content: Plan for an interview, knowing 'who', 'when' and 'where' (and 'why') Pitching the right question at the right level Making and breaking rapport Understanding different questioning techniques Problem situations that could arise and how to handle these Note-taking Ensuring how to get the most out of an interview Mapping techniques to situation

Interview Skills for Business Analysts Orientation: Predominantly practical, with emphasis on the preparation of interviews, preparation and critique of questions, establishing rapport, questioning techniques and scribing the interview. Objectives: By the end of the course the delegates will: Be able to plan a requirements interview. Be able to establish and maintain rapport with different levels...

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