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The topics covered are as follows: 1 Getting Started ? Icebreaker ? Ground rules ? The parking lot ? Workshop objectives ? Action plans and evaluation forms 2 Verbal Communication Skills ? Listening and Hearing: They Aren?t the Same Thing ? Asking Questions ? Communicating with Power 3 Non-Verbal Communication Skills ? Body Language ? The Signals You Send to Others ? It?s Not What You Say, It?s How You Say It 4 Making Small Talk and Moving Beyond ? Starting a Conversation ? The Four Levels of Conversation 5 Moving a Conversation Along ? Asking for Examples ? Using Repetition ? Using Summary Questions ? Asking for Clarity and Completeness 6 Remembering Names ? Creating a Powerful Introduction ? Using Mnemonics ? Uh-Oh? I?ve Forgotten Your Name 7 Influencing Skills ? Seeing the Other Side ? Building a Bridge ? Giving in Without Giving Up 8 Bringing People to Your Side ? A Dash of Emotion ? Plenty of Facts ? Bringing it All Together 9 Sharing Your Opinion ? Using I Messages ? Disagreeing Constructively ? Building Consensus 10 Negotiating Basics ? Preparation ? Opening ? Bargaining ? Closing 11 Making an Impact ? Creating a Powerful First Impression ? Assessing a Situation ? Being Zealous without Being Offensive 12 Wrapping Up ? Words from the Wise ? Review of Parking Lot ? Lessons Learned ? Completion of Action Plans and Evaluations

The topics covered are as follows: 1 Getting Started ? Icebreaker ? Ground rules ? The parking lot ? Workshop objectives ? Action plans and evaluation forms 2 Verbal Communication Skills ? Listening and Hearing: They Aren?t the Same Thing ? Asking Questions ? Communicating with Power 3 Non-Verbal Communication Skills ? Body Language ? The Signals You Send to Others ? It?s Not What You Say, It?s...

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