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Course Overview To explore and assist participants in their interpersonal relations. Course Content Day one Communicating in today?s work environment What issues do you face? Identifying your interpersonal style Creating rapport Using listening skills to advantage Assertiveness as a model of effective communication Day Two How to ?say no? appropriately Identifying personal blocks Influencing others Coping with on-the-job conflict One-to-one and group communication Developing productive communication skills

Course Overview To explore and assist participants in their interpersonal relations. Course Content Day one Communicating in today?s work environment What issues do you face? Identifying your interpersonal style Creating rapport Using listening skills to advantage Assertiveness as a model of effective communication Day Two How to ?say no? appropriately Identifying personal blocks Influencing...

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