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Inter-Personal and Consultancy Skills for Technical Professionals

Kingswell

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Course Description

An intensive two-day course for professionals offering support, advice and consultancy to their customers and clients. The course will also benefit in-company technical professionals by sharpening their inter-personal and consultancy skills, commercial perspectives and business awareness. Who should attend Those new to consultancy, or considering consultancy, or those for whom consultancy is an occasional activity; IT Telecommunications and Technical Managers, Computer Services managers, Analysts, Project Managers, technical specialists and all technical professionals having regular contact with their clients and customers; sales staff seeking to broaden their skills; those responsible for business re-engineering; and existing consultants wishing to brush up their skills. How you will benefit Usually the internal technical professional has had little formal training in consultancy and yet is placed in a position where they are expected to deliver results, often against tight timescales and frequently without authority over those they are helping. Clearly clients need help! Equally, suppliers are seeking to improve margins by moving from utility sales into consultancy. Techncial professionals often possess excellent technical skills, but do not always have the inter-personal skills to create empathy, win confidence and create business partnerships. They may need their business and commercial skills honing. There is a world of difference between sales and consultancy. The role of the internal advisor is changing, too - if internal services are to survive, they also need to acquire consultancy skills to compete with the best of the commercial consultancies. Programme OVERVIEW and Objectives What is a consultant? Skillsets for Technical consultancy & Roles of Consultants The Consultancy Cycle Contact Management Influencing and selling techniques Gathering and analysing Information Option evaluation and recommendation The decision-making process Skills transfer and client training Implementing Review Project conclusion and account development Assessing your skills Action Blueprint Syndicate Exercise Handling clients Using the Consultancy Cycle Identifying needs and managing expectations Identifying options and solutions Syndicate presentation, evaluation and review Writing effective Reports Interviewing techniques Managing client meetings - Planning and Project Meetings How Active Listening can Help Syndicate Exercise Interviewing Conducting the interview Presentation, evaluation and review The role of marketing Handling quiet spells and work overload Team Play Syndicate Exercise Presenting a Proposal Syndicate presentation, evaluation and review Personal Action Blueprint

An intensive two-day course for professionals offering support, advice and consultancy to their customers and clients. The course will also benefit in-company technical professionals by sharpening their inter-personal and consultancy skills, commercial perspectives and business awareness. Who should attend Those new to consultancy, or considering consultancy, or those for whom consultancy is an...

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