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What is influence? Defining terms influence, persuasion, manipulation How our intention dictates whether we are influencing or manipulating From 'push' to 'pull' bringing people with us Preparing to influence Developing true confidence Mental and physical preparation The skills and qualities of an effective influencer Clarity of what we want and setting appropriate goals Understanding others The importance of values as 'drivers' Ways of identifying others' values Adapting our approach to others' styles and valuesThe interpersonal skills Multilevel questioning to identify the other party's values and needs Active listening skills Reframing and summarising as a means of building influence Dealing with resistance and 'difficult' people Putting 'difficult' behaviour into perspective Gaining understanding through active listening skills Commitment through the pull approach Influencing groups Approaching the group with an air of natural authority A five step approach for selling new ideas and projects Building influential relationships 'In it for the long haul' seeing influencing skills as a relationship building tool Review of Programme Other Recommended Programmes Writing Effective Letters and Emails Presenting with Impact Effective Communication

What is influence? Defining terms influence, persuasion, manipulation How our intention dictates whether we are influencing or manipulating From 'push' to 'pull' bringing people with us Preparing to influence Developing true confidence Mental and physical preparation The skills and qualities of an effective influencer Clarity of what we want and setting appropriate goals Understanding others The...

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