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Course Description

This modular program provides practical guidance to develop professional skills for a range of workplace situations. Delegates will gain the tools and techniques to make requests assertively, successfully interact with others, lead and participate effectively in meetings, and manage stress within the workplace. This program consists of four modules and combines theory based learning with supportive practical exercises. It can be tailored to meet your specific requirements and address any specific requirements you may have. The following topics / areas will be covered; Understanding Behaviour PatternsBarriers to AssertivenessImproving Own Behaviours Methods of CommunicationAdvanced Communication SkillsThe Art of Persuasion Dealing with Difficult Situations The principles involved in achieving an effective meeting Planning and preparationChairing and leading meetingsHandling difficult participants / situations Gaining commitment Importance of Pressure Management Causes of stress & pressure Pressure Management tacticsSetting PrioritiesPlanningDelegation AssertivenessEffective CommunicationManaging and Chairing MeetingsManaging Pressure Each delegate will receive detailed developmental feedback on their performance from both colleagues and facilitator and will be asked to complete a personal action plan to identify key changes to implement and skills to practice.

This modular program provides practical guidance to develop professional skills for a range of workplace situations. Delegates will gain the tools and techniques to make requests assertively, successfully interact with others, lead and participate effectively in meetings, and manage stress within the workplace. This program consists of four modules and combines theory based learning with...

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