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ILM Level 2 - Part 5 : Workplace Communication

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ILM Level 2 - Part 5 : Workplace Communication Course Summary Summary : Workplace communication Unit aim(s) To develop an understanding of communication as required by a practising or potential team or cell leader By the end of this session you will: ? Understand the communication process ? Understand methods of communication ? Understand the importance of maintaining accurate records of one-to-one communication This workshop content will include: ? Stages in the communication process ? Barriers to communication and how to overcome them ? Aspects of face-to-face communication, including appearance, impact, body language ? The importance of succinct and accurate records of one-to-one oral communication ? Reasons for maintaining records of one-to-one communication (e.g. potential disciplinary or legal issues) Group: Management Prerequisites None Suggested Next Steps Remaining ILM modules as required for Level 2 Introductory Certificate in Team Leading Scheduled Dates and Fees Monday 12 October 2009 ?695 (ex VAT) This module is five of a five module course. The fee is for the full five modules

ILM Level 2 - Part 5 : Workplace Communication Course Summary Summary : Workplace communication Unit aim(s) To develop an understanding of communication as required by a practising or potential team or cell leader By the end of this session you will: ? Understand the communication process ? Understand methods of communication ? Understand the importance of maintaining accurate records of...

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