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ICM Diploma - Business Communications & Personal Skills (single unit)

South Leicestershire College

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Course Description

Objectives To bring an awareness of the role each member of staff within an Organisation has relative to a Quality Management System. Course Content The QMS Overview Course is a half-day course covering: What is a Quality Management System? The effect on the Organisation The role of staff within the Organisation The application of ISO 9001: 2008 including what the 8 quality principles mean in day to day working the advantages of a process based approach to quality management a user friendly and more flexible approach to documentation The audit process and the role of Non-conformance Notices What certification to ISO 9001 means to the Organisation, its customers and its staff Who Should Attend Suitable for any member of staff in an organisation which is operating or working towards the implementation of a Quality Management System. What Should Have Been Learnt The basic elements of a Quality Management System The control of processes ? input/process/output Individual roles and responsibilities for improvement The purpose and process of auditing The benefits to the company, its customers and its workforce

Objectives To bring an awareness of the role each member of staff within an Organisation has relative to a Quality Management System. Course Content The QMS Overview Course is a half-day course covering: What is a Quality Management System? The effect on the Organisation The role of staff within the Organisation The application of ISO 9001: 2008 including what the 8 quality principles mean in day...

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