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Course Description

  • Discipline
  • Capability
  • Handling grievances
  • Employee voice and employee engagement
  • The psychological contract

  • Discipline
  • Capability
  • Handling grievances
  • Employee voice and employee engagement
  • The psychological contract

Course Content

Learning and Development

  • The learning cycle
  • Levels of learning needs analysis
  • Learning and development plans
  • Implementing learning and development activities

Information and Communication Technology in HR

  • Why are records importantin HR
  • Manual and computerised records
  • Information and consultation
  • Confidentiality, openness, and social media

Change in Organisations

  • Approaches to change
  • Managing change
  • The impact of change on individuals
  • Supporting employees through change

Personal Effectiveness

  • Communications
  • Negotiating, influencing and persuading
  • Assertiveness
  • Emotional intelligence, empathy and resilience
  • Continuous professional development

Learning and Development The learning cycle Levels of learning needs analysis Learning and development plans Implementing learning and development activities Information and Communication Technology in HR Why are records importantin HR Manual and computerised...

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Additional Information

Target audience

  • HR officers and managers who are newly appointed to the role and who lack previous generalist experience.
  • HR assistants, administrators and PAs who support more senior HR staff.
  • Employees working for new but rapidly expanding organisations who acquire responsibility for establishing and formalising HR policies, procedures and practices.
  • Staff who work in HR-related areas.
  • Staff who work in specialist areas of HR practice, such as training, employee relations or job evaluation, who wish to progress into or have more knowledge of generalist roles.
  • Line managers or supervisors who have responsibility for HR activities.
  • Owners or managers of small businesses who have overall responsibility for the ‘people element’ within them.

Learning outcomes

Upon completion of this course, you will be able to understand:

  • The changing nature of employee relations.
  • The stages of the learning cycle, starting with the identification of learning needs and proceeding through the stages of planning, implementing and evaluating.
  • The implications of information and communications in HR.
  • Why change is important and why organisations needs to change.
  • The variety of skills necessary for effective performance in an HR role.

Target audience HR officers and managers who are newly appointed to the role and who lack previous generalist experience. HR assistants, administrators and PAs who support more senior HR staff. Employees working for new but rapidly expanding organisations who acquire responsibility for establishing and formalising HR policies, procedures...

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