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The work The housing management function is wide-ranging covering all aspects of estate and tenancy management, at both a strategic level and through day-to-day liaison with individual tenants. Although not prescriptive about how the management function is carried out, the Government does expect housing managers to have close liaison with their tenants. The kind of activities covered includes: estate and tenancy management rent collection and management of rent arrears, repairs and maintenance service tackling anti-social behavior succession rights allocations and lettings policy making effective use of housing stock through tackling over-crowding and under-occupation, requests for transfers and management of voids, and tenant rights, involvement and consultation Course contents: 1. Tenancy Management 2. Knowledge of housing law and statutory requirements 3. Void Management 4. Nomination and allocation 5. Property developmenthandovers 6. Repairs and Maintenance 7. Rent Arrears Management 8. Tenant involvementparticipation 9. Budgetfinancial management 10. ComunicationCustomers Care 11. Team membershipmanagement 12. Supported housing

The work The housing management function is wide-ranging covering all aspects of estate and tenancy management, at both a strategic level and through day-to-day liaison with individual tenants. Although not prescriptive about how the management function is carried out, the Government does expect housing managers to have close liaison with their tenants. The kind of activities covered includes:...

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