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Hotel Management Diploma Level 2

eTrain London

  • Online Location

  • Any Time Start Date

  • 6 months Duration

  • Distance Learning (Online) Study Mode

  • £90.00 Course Fee

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Course Description

Manage your career and sign up for this in-depth course that will help you to learn all you need to know to become a hotel manager. Study online with our flexible and convenient courseware, which will give you the knowledge you need to progress to management level with ease. At the end of the course, you can download and print a certificate that proves your success, and will help you to provide future employers with the incentive they need to hire or promote you!

Clear, Concise Modules

If you have dreams of working in the hospitality sector in a highly respectable hotel management position, you can move towards achieving your goal with this comprehensive course. In less than 10 hours, you can work through the 23 different modules which cover all manner of relevant subjects, from customer relations and telephone skills to front desk management and leadership. With each module taking between 15 and 30 minutes to complete, students can pick up and put down the courseware as and when it suits their individual needs.

Manage your career and sign up for this in-depth course that will help you to learn all you need to know to become a hotel manager. Study online with our flexible and convenient courseware, which will give you the knowledge you need to progress to management level with ease. At the end of the course, you can download and print a certificate that proves your success, and will help you to...

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Course Content

KEY LEARNING POINTS

As there are no entry requirements for the Hotel Management Diploma, it is possible for anyone to sign up to this course. However, it would be best suited to individuals who wish to embark on a career in hotel management, particularly those who are already part of the hospitality industry.

  • Learn more about the role of a hotel manager, from the basics to the more advanced skills required.
  • Understand how to manage the front desk, and what sort of person needs to be hired to staff it.
  • Get to grips with some of the main services that a hotel offers, and the importance of housekeeping to ensure these services are executed to a high standard.
  • Understand the importance of personal appearance, and what skills and traits are required to be a successful, respected hotel manager.
  • Identify some of the key terms that you’ll use during your time in the hotel industry.
  • Recognise the types of customers you will meet day-to-day, and how to build a rapport to ensure their needs are met.
  • Gain some valuable training in leadership and communication, to ensure you can engage with both staff and customer.
  • Learn about some of the check-in and check-out procedures you may have to deal with in a real-life scenario.
  • Understand more about some of the paperwork a hotel manager has to complete as part of their job responsibilities.

ADVANTAGES OF THIS COURSE

  • End of course qualification and certificate available.
  • Fast-track your way up the ladder of hospitality, and improve your chances of stepping into the world of hotel management.
  • Comprehensive and manageable syllabus, which can be completed in as little as ten hours.
  • Plenty of support and guidance available.
  • Qualification can be validated by future employers, with ease.
  • No entry requirements required.
  • 12 month access to the course, so don’t worry about rushing your way through the modules! Fit this course around your existing position and commitments easily.

Start your journey towards a hotel management position by checking-in to this comprehensive course, today!

  • Units of Study

Introduction to the Industry

Products and Services Offered in the Hospitality Industry

About Hotels

Personal Appearance and Skills

The English Language & Your Local Knowledge

Types of Customers and Relationships

Taking Reservations by Phone and Email

Welcoming Guests and Checking in and Checking Out

The Do’s and Don’ts of Interacting with Guests

Developing your Skills on the Telephone

Payment Methods and Dealing with Foreign Cash

Front Desk Management

Housekeeping and Servicing Rooms

Building and Facility Management

Front of House Restaurant and Bar

Dealing with Lost & Found and Late Checkouts

Hotel Terminology

Career Progression

Leadership Qualities and Engaging with Staff

The Key to Paperwork

Dealing with Emergencies

Dealing with Costs

Marketing your Hotel

KEY LEARNING POINTS As there are no entry requirements for the Hotel Management Diploma, it is possible for anyone to sign up to this course. However, it would be best suited to individuals who wish to embark on a career in hotel management, particularly those who are already part of the hospitality industry. Learn more about the role of a hotel manager, from the...

Read More

Available Dates

Location Start Date Price  

Online

Distance Learning (Online), 6 months

Any Time

£90.00

Send Enquiry

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