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Course Description

ICI offers a hospitality and hotel management course that you can take conveniently and quickly but without forgoing pertinent discussions. Concise yet comprehensive, you are guaranteed that you will learn all skills necessary to establish a career in this highly sought industry.

ICI offers a hospitality and hotel management course that you can take conveniently and quickly but without forgoing pertinent discussions. Concise yet comprehensive, you are guaranteed that you will learn all skills necessary to establish a career in this highly sought industry.

Course Content

1 IntroductionThe Hotel Industry

The Scope of the Industry, The Firm in the Hotel and Catering Industry, Hotel Management, Planning, Policy

2 Organisation of the Hotel Workplace

Organisation, The Nature and Purpose of Organisation, The Mechanistic View of Organisation, The Human Relations View of Organisation, The Systems Approach to Organisation, Organisation Structure, The Informal Structure, Hotel Organisation

3 Staff Management in HotelsWork Charts 

Communication and Coordination, Staff Management, Monitoring Workloads and Work Procedures, Authority/Chain of Command, Career Structure

4 Control Systems

Sources and Storage of Information, Creating and Maintaining Information, Creating and Maintaining Control Systems, Types of Control, Production Control, Quality Control, Sales Control, Labour Utilisation Control, Materials Control, Maintenance Control, Financial Control, Setting Standards and Corrective Action, Work Study, Organisation and Methods

5 Front Desk Management (Reception)

The Functions of the Front Office, Customer Service, Dealing with Grievances & Complaints, Understanding Communication, Conversation Development, Using the Telephone, Business Letters, Promotions and Customer Relations, Client Interpersonal Skills, Self Esteem & Reinforcement, etc

6 Servicing Rooms and General CleaningService Equipment

Direct Purchase of Hire of Equipment, Linen: Purchase or Hire, Choice of Fabrics, Structure and Properties of Fibers, Linen Room Organisation

7 Building and Facility Management

Daily, Periodic and Planned Preventative Maintenance, Frequent Maintenance Problems, Safety, Furniture, Fittings, Managing Maintenance, Building Maintenance, Toilets and Locker Rooms

8 Activities Management

Tour desk, gymnasium, events (eg. Weddings, balls etc), In house Services, Recreation Facilities, Guest Information Services, Swimming Pools, Spa & Sauna Facilities, Activities Management, Tourism

9 Food ServiceTypes of Food Service (eg. Room Service, Bar, Restaurant, Coffee Shop etc), Kitchen Design & Equipment, Service Facilities, Food Service Management, Food Purchasing, Dealing with Complaints

 

1 IntroductionThe Hotel Industry The Scope of the Industry, The Firm in the Hotel and Catering Industry, Hotel Management, Planning, Policy 2 Organisation of the Hotel Workplace Organisation, The Nature and Purpose of Organisation, The Mechanistic View of Organisation, The Human Relations View of Organisation, The Systems Approach to Organisation, Organisation...

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Entry Requirements

There are no prerequisites to enrol in the course.

There are no prerequisites to enrol in the course.

Assessment Methods

At the end of certain modules, you will be assessed via project-based or written assessment tasks. You are to submit these assessments to your tutor who will mark and return your submissions. You will find the submission link on the course page. The process is repeated until you have completed all the assessment tasks.

At the end of certain modules, you will be assessed via project-based or written assessment tasks. You are to submit these assessments to your tutor who will mark and return your submissions. You will find the submission link on the course page. The process is repeated until you have completed all the assessment tasks.

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