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EXCLUSIVE INVITATION to participants in the MDDUS Healthcare Management Certificate (ILM Level 3 Certificate in First Line Management) Overview This qualification builds on the ILM Level 3 Certificate in First Line Management and is more suited to the practising manager, due to the more challenging demands of the programme. The programme consists of workshops, open learning, and written work for healthcare managers. Over nine months, each delegate must attend 8 one-day workshops . These are supplemented by 5 self-study workbooks which allow for creative, independent and flexible learning, combining management theory with exercises. Delegates will have a programme adviser available to them throughout for advice, feedback and guidance. PROGRAMME REQUIREMENTS (all elements are compulsory) 8 full-day classroom workshops in blocks of 2 days (9.30am ? 4.30pm) 5 self-study workbooks (each requiring around 5 to 6 hours of your own time) 4-5 mini assessments (assessments may be assignments, reports or reflective reviews) An Innovation Project (3000-5000 words) PROGRAMME DELIVERY Days 1 & 2 Induction Managing conflict in the workplace Coaching and training your work team Days 3 & 4 Managing creativity & innovation Managing creativity & innovation Organising and delegating Days 5 & 6 Writing for business Obtaining information for effective management Managing projects Days 7 & 8 Managing customer service Influencing others at work Marketing for managers Venue: Glasgow office or any other venue with a combination of modules or topics by arrangement.

EXCLUSIVE INVITATION to participants in the MDDUS Healthcare Management Certificate (ILM Level 3 Certificate in First Line Management) Overview This qualification builds on the ILM Level 3 Certificate in First Line Management and is more suited to the practising manager, due to the more challenging demands of the programme. The programme consists of workshops, open learning, and written work for...

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