Loader
Course Image

Course Description

This relaxed, workshop style course will help delegates develop the professional interpersonal and communication skills required to deal with clients which have difficult issues or in difficult circumstances over the telephone with confidence. Delegates will learn the communication skills needed to respond to the client in a positive manner.

This relaxed, workshop style course will help delegates develop the professional interpersonal and communication skills required to deal with clients which have difficult issues or in difficult circumstances over the telephone with confidence. Delegates will learn the communication skills needed to respond to the client in a positive manner.

Related Courses