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Handling Conflict in the Workplace

Go4it UK

Other Qualifications , Business

Course Description

General Information There are both positive and negative outcomes of conflict, and it''s not necessarily something to avoid at all costs, as you will learn from this course. You''ll explore the five different conflict-handling styles and understand the implications of using each one. The problems and benefits of aggressive and passive behaviours are covered, along with cultural differences and their implications. Finally you''ll examine strategies you can use and factors to consider in your choice of formal and informal conflict-handling systems. Outline and Learning Objectives On completion of this course you will be able to: Understand how to recognise conflict. Know about different conflict handling styles. Know how to deal with conflict. Course Modules Understanding and Recognising Conflict Conflict Handling Styles Dealing with Conflict What''s Involved Online How Long Does It Take? 8 Hours Course Level Level 3

General Information There are both positive and negative outcomes of conflict, and it''s not necessarily something to avoid at all costs, as you will learn from this course. You''ll explore the five different conflict-handling styles and understand the implications of using each one. The problems and benefits of aggressive and passive behaviours are covered, along with cultural differences and...

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