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COURSE PROFILE Management and leadership. The role and function of management - Leadership development and effectiveness Organisational development. Design and strategy - Stages of development - Factors affecting growth Understanding and managing individual behavior. Individual differences and work behaviour - Motivation, evaluation, feedback and reward Management of change. Forces for change - Managing organisational change - Re-energising the mature organization Team management and development. Group thinking and teamwork - The collective mind Creativity and quality. Methods for idea generation and creative stimulation - Mental aerobics and creative thinking exercises - Total Quality Management (TQM) - Continuous improvement Understanding business finance. Budgeting and cost control Aligning the company objectives. Benchmarking - Balanced Scorecard Effective negotiation skills Problem-solving and decision-making SKILLS ATTAINED Developing leadership skills Applying motivational tools and techniques Encouraging creative thinking and innovation Effectively managing change Applying a Balanced Scorecard system Identifying best practice through benchmarking Using effective tools and techniques for decision-making and problem-solving Implementing Total Quality Management and quality assurance standards Negotiation skills

COURSE PROFILE Management and leadership. The role and function of management - Leadership development and effectiveness Organisational development. Design and strategy - Stages of development - Factors affecting growth Understanding and managing individual behavior. Individual differences and work behaviour - Motivation, evaluation, feedback and reward Management of change. Forces for change -...

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