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Essential Interpersonal Skills for Outstanding Managers

Fenman Training

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Course Description

Stop managers talking - get them communicating! Withyou'll be able to help them become great communicators. Your managers will be able to develop insight into how other people feel, think and act. They'll understand the importance of tone of voice, body language, listening skills. Think how improvements in these areas will have big pay-back from your managers in terms of listening, coaching and counselling skills, participative problem solving and influencing skills. gives you all you need to run an outstanding course: each activity gives you the overview, how long it takes, what materials and resources you need - this pack gives you enough material for over 51 hours of training. Contains a CD-ROM Author: Eddie Davies Pages: 525 'OK to copy' pages: 199 Contents 1. Let's start at the very beginning This opening activity looks at how to establish an effective, safe learning climate within which participants feel confident to experiment with new behaviour. 2. Interpersonal skills audit Participants discover how interpersonal skills are central to achieving success at work. This activity gives them an opportunity to look at the relevance and importance of the interpersonal skills they currently employ and then produce an action plan to develop key skills. 3. So, what is my personality? In this activity, participants consider some of the basic principles of personality theory that underpin interpersonal skills. They explore the ways in which they interact with other people, based on their personality types, and examine methods of flexing their approach to understand and accommodate other people. 4. Ask a silly question The participants have an opportunity in this activity to experience the benefits of two-way over one-way communication. They also consider and practise the techniques required to ask effective questions. 5. It's not what you say, it's the way that you say it! Participants investigate the role that tone of voice plays in communicating effectively with other people. The activity provides them with an opportunity to develop their own skills and enhance their competence as effective communicators. 6. Ma - he's making eyes at me! In this activity participants explore the various components of body language and their own skills in being able to recognise and use body language effectively as an aid to improving their interpersonal communication. 7. Listen. Do you want to know a secret? Participants become aware of the traps that unwary communicators can fall into when involved in face-to-face discussion. The activity enables them to identify and develop the skills that will help them to listen actively in any interpersonal communication. 8. Hello. How are you? The participants define and examine the skills and attitudes necessary for building and maintaining effective relationships at work and in a variety of social settings. 9. Take your pick In this activity, participants study a continuum of five influencing strategies and the factors involved in making a choice of style. They then make plans for using influencing strategies at work. 10. Gunfight at the OK Corral? Participants explore different styles of interpersonal behaviour and their underlying psychological conditions in order to identify and practise the skills required to be assertive in interpersonal communication. 11. Why did I respond like that? By examining the basic concepts that underpin their communications with other people, participants look at their own current level of knowledge and practise handling awkward encounters for maximum effect. 12. Different strokes for different folks The participants examine the concept of 'stroking' during interpersonal communication, consider how the theory applies to themselves, and then review and practise their skills in giving and receiving strokes. 13. Oi! I want a word with you In this activity participants recognise that it is their responsibility to take the initiative when confronting poor or difficult behaviour

Stop managers talking - get them communicating! Withyou'll be able to help them become great communicators. Your managers will be able to develop insight into how other people feel, think and act. They'll understand the importance of tone of voice, body language, listening skills. Think how improvements in these areas will have big pay-back from your managers in terms of listening, coaching and...

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