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Essential Conflict Avoidance Skills Topic includes: Identify relevant aspects of health and safety legislation Assessing risks - Recognise the risks presented in the workplace, by persons or situations. This is a self reflection exercise to allow delegates to focus on what they personally want to be able to impact on within the workplace following the session. Communication - Verbal and non-verbal communication skills. Understand that communication is ?key? to identifying, avoiding and managing potential conflict situations. Demonstrate how you can get people to do things without asking them that they would not do if you asked them? Self awareness - Understand what happens to us when we are under threat. Identify the warning signs and danger signs of potential threats. Explore fight, flight or freeze. Experience fight and flight within the classroom environment to enhance recognition of this phenomena in real life situations to enable conflicts to be avoided. Understand causes of conflict - Rational versus Emotional brain, triggers, stereotyping and cultural differences. Pro-activity - Develop the ability

Essential Conflict Avoidance Skills Topic includes: Identify relevant aspects of health and safety legislation Assessing risks - Recognise the risks presented in the workplace, by persons or situations. This is a self reflection exercise to allow delegates to focus on what they personally want to be able to impact on within the workplace following the session. Communication - Verbal and...

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