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Emotional Intelligence plays a key role in the effectiveness of an organisation. Successful team members need to be able to communicate well and work effectively together. They also need to be able to work professionally with difficult and stressful people and situations, as well as manage their own motivation. Research has shown that it is not IQ [cognitive intelligence] alone that determines an individual?s success at work. What sets apart the high achievers from the average is more likely to be their level of emotional intelligence, giving them a competitive advantage in today?s world.

Emotional Intelligence plays a key role in the effectiveness of an organisation. Successful team members need to be able to communicate well and work effectively together. They also need to be able to work professionally with difficult and stressful people and situations, as well as manage their own motivation. Research has shown that it is not IQ [cognitive intelligence] alone that determines an...

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