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Effective selling by telephone Features The Telesales Marketing Opportunity ? recognising the power of the telephone ? increasing market share and cost efficiency. Incoming Calls ? turning enquiries into orders ? using the correct incoming call structure ? maximising business by selling up and across the range ? building lasting relationships. Outgoing Calls ? planning the day and preparing each call ? establishing buying authorities and decision influencers ? making appointments for visits and getting past screens. Handling Complaints ? turning dissatisfaction into satisfaction ? getting further business from dissatisfied customers. Dealing with Regular Customers ? how to sell promotions and special offers ? making every call interesting. Sales Psychology ? what makes people buy and why ? controlling the conversation and stimulating interest ? getting prospects enthusiastic about products or services. Closing Sales/Overcoming Objections ? closing techniques that work ? knowing when and how to ask for business ? confirming sale details ? simple structure for overcoming objections ? pre-handling likely objections. Format Tutorial presentation of proven ideas, concepts and techniques with extensive use of playback analysis and individual tuition and guidance. Benefits ? Improved confidence on the telephone. ? More sales/increased profits. ? Detailed knowledge on how to handle customers.

Effective selling by telephone Features The Telesales Marketing Opportunity ? recognising the power of the telephone ? increasing market share and cost efficiency. Incoming Calls ? turning enquiries into orders ? using the correct incoming call structure ? maximising business by selling up and across the range ? building lasting relationships. Outgoing Calls ? planning the day and preparing each...

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