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Effective Personal Development

Stonebridge Associated Colleges

Course Description

Description : This programme has been developed following the identification of a requirement for basic skills within organisations, at an introductory level, to develop skills that could improve the learner's career prospects. The programme is aimed at staff within companies who usually have little opportunity for training, such as core shop floor staff, who make up the majority of the UK workforce. . Program : Company Information / Research Company profile / Company structure / Personal profile / CV / Personal development plan. Time Management Time management / Priority / Best resource to complete the task. Communication Communication process / Good listening skills / Develop your ability to communicate. Working with Others . Relationships / Teamwork / How a team can resolve conflict / Maintain a supportive approach to your colleagues. Customer Service Effective customer relations / What customers expect in relation to service / Caring for the product / Helping the customer / Resolving customer complaints. Health & Safety . How the law affects you / Safe lifting & carrying procedures / What to do in the event of a fire / Accident reporting / Use chemicals safely / Use equipment safely and correctly. Security Awareness Crime prevention / Security of premises / Personal safety / Vigilance / Collect evidence. Administration The importance of administration. Introduction to IT . Introduction to Word and Excel. Further Info : Assessment Method After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course. What's Included All study materials Study Guide Full Tutor and Admin support The course fee. includes the awarding body registration and certification fee (valued at up to ?30.00). This course is excluded from all of our fee reducing plans. What is NCFE NCFE is the UK's longest established awarding body, recognised as a highly professional and responsive organisation, committed to maintaining excellent customer service and a friendly approach. Our Certificate in Effective Personal Development is accredited by ASET (ASET are recognised in the U.K by the Department for Education and Skills (DfEs), Learning Skills Council (LSC) and the Qualifications & Curriculum Authority (QCA) and thus the qualification is accredited by the QCA in England, by the CCEA (Council for the Curriculum Examinations and Assessment) in Northern Ireland and by the ACCAC (The Qualifications, Curriculum and Assessment Authority) in Wales. ASET are recognised to provide awards to the NQF (National Qualifications Framework).)

Description : This programme has been developed following the identification of a requirement for basic skills within organisations, at an introductory level, to develop skills that could improve the learner's career prospects. The programme is aimed at staff within companies who usually have little opportunity for training, such as core shop floor staff, who make up the majority of the UK...

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