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Effective Expediting Course Content Necessity & Importance of Expediting Critical Activity / Consequences of Failure to the Business / Personality, Persistence & Persuasion / The Three 'P's for Success / Expeditors are Problem Solvers Not Buck Passers / Getting the Right Attitude of Mind / Developing Personal Skills Getting On Time Delivery Getting Commitment / Holding People to Account / Fobbing Off Statements / Common 'Get-Out' Phrases / Getting to the 'Decision-Maker' / The 'Carrot' & the 'Stick' Approach / Using the Organisation Chart / Identifying & Arranging Stockholding / Consignment Stock / Reserve Stock / Product Support / Direct Delivery / Service Level Agreements. Expediting Different Types of Product Repeat Stock Items / One-off Purchases / Long Lead Items / Complex Components / Stock or Expedite? / Application to MRP / Re-Order Level / Safety Stock Levels / ABC Analysis. Expediting Systems Essential Elements of any Expediting System / Designing Expediting Reports / Database Manipulation / Outstanding Order Data / Determining Expediting Action / Triggering Mechanisms / Recording Commitments / Advice of Despatch / Receipt / Computer Tracking / Radio Frequency Identification (RFID). The Practice of Expediting The Importance of Order Placement / Acknowledgements / Obtaining Order Status Information / Standard Letter / Computer Print Out / Fax / e?mail / Telephone / Visits / Supplier Production & Progress Meetings. Improving Delivery Dates Examining Suppliers' Logic & Timing / Critical Path / Parallel & Series Activities / Manufacturing Programmes / Bar Charts / Process Alternatives & Options / Expediting the Critically Urgent. Legal Aspects of Expediting Getting it Right on the Order / Anticipating What Could Go Wrong / Time is of the Essence / Damages / Penalty Clauses, Liquidated and Unliquidated Damages / Rights of Rejection / Costs of Return / Short Batches Split Deliveries / Understanding & Applying Your Terms of Purchase. Organisation Defining Responsibility & Accountability / Alternatives / Separate Expediting / Sectionalised Expediting / Integrated Expediting / Field Expediting / Third Party Expediting / Supplier Tiering / One Expeditor, One Supplier? Vendor Rating/Performance Measurement Quantitative & Qualitative Methods / What Should We Measure? / Objective & Subjective Data / Performance Weighting / Vendor Rating Models / Contractual Performance Levels / Performance Improvement. Dealing with Overseas Suppliers Language / Culture / Imports / Customs Procedures / Freight Forwarders. Time Management Planning / Prioritising / Proactive / 'Eat Frogs for Breakfast'! / Get Others Working for You / Remember '1-31' / Offload / Get Others Using Technology / Think of the Future.

Effective Expediting Course Content Necessity & Importance of Expediting Critical Activity / Consequences of Failure to the Business / Personality, Persistence & Persuasion / The Three 'P's for Success / Expeditors are Problem Solvers Not Buck Passers / Getting the Right Attitude of Mind / Developing Personal Skills Getting On Time Delivery Getting Commitment / Holding People to Account / Fobbing...

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