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Effective Communications Benefits of attending : ? High quality training by experienced management professional ? Practical exercises to support the learning process ? Training can be geared to your individual organisation's situation Outline of programme: Today's organisations need people who communicate effectively with each other, whether in person, or on the telephone, E-mail or memo/letter. This workshop guides employees through the minefield, with a host of tips and tricks to get messages over clearly and without misunderstandings. On this workshop delegates will: ? understand the need for good communications and use clear language ? present a consistent communications, through wordless messages ? learn to listen and listen to learn - a forgotten skill ? say what you mean and mean what you say, without being irrelevant ? discover the secrets of writing reports and memos, ? understand how to overcome writer's block ? learn to deal with criticism and mistaken assumptions ? build rapport through telephone contacts ? give meaningful presentations ? find ways to make technology your ally Note: On this workshop, delegates are asked to bring along actual material/projects to work on. Course duration: This course normally operates as a 1 or 2-day course, depending on the depth required and issues which need to be covered. It can also be run as part of a series, together with Presentation Skills, Positive Customer Care and Assertiveness in Action.

Effective Communications Benefits of attending : ? High quality training by experienced management professional ? Practical exercises to support the learning process ? Training can be geared to your individual organisation's situation Outline of programme: Today's organisations need people who communicate effectively with each other, whether in person, or on the telephone, E-mail or memo/letter....

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