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theories about group behaviour, group dynamics and group roles group exercises to encourage rapport, trust and positive communication an understanding of what a team mediation is: its definition, purpose and main uses within organisations an awareness of the type of conflicts that might arise in work teams in organisations and the causes of these skills on how to use and adapt the six step structure of workplace mediation with a team i.e. how the mediation six-step structure can work with a group the use of ?group representatives? the use of the flipchart for identifying the issues and for ideastorming skills on getting to agreements with a group confidentiality and boundaries understanding the special skills needed to be a group mediator in terms of flexibility, creative win/win thinking and clear, safe direction ghost issues (the effect of those not present who may be key to the conflict) that may be affecting the group and the concept of organisational constellation systems theory strategies and skills to deal with strong emotions in groups an understanding of how best to set up or structure a team mediation which is fair and equal for all involved an appreciation of ways in which prejudice, assumptions, scapegoating and discrimination can occur in workplace teams. an appreciation of when a team mediation is appropriate and when not the main benefits of team mediation a ?case study? of a team workplace mediation and dealing with the complexities interactive exercises and role-plays

theories about group behaviour, group dynamics and group roles group exercises to encourage rapport, trust and positive communication an understanding of what a team mediation is: its definition, purpose and main uses within organisations an awareness of the type of conflicts that might arise in work teams in organisations and the causes of these skills on how to use and adapt the six step...

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