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Diploma in Project Management with Communications

Fitzwilliam Institute Group

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Course Description

Professional Receptionist Training Here is some information about our training. COURSE CONTENT: 1. Deportment & Appearance ? Polish & Finesse ? Dress Code ? How to carry yourself 2. Speech & Elocution ? Voice Inflection & Listening Skills ? Articulation & Clarity ? Meeting & Greeting 3. Managing Behaviours ? Showing Assertiveness ? Manners ? Statements to Avoid 4. Handling Situations ? The Art of Negotiation ? Attention to Detail ? Disclosure 5. Customer Service & Conduct ? Managing your Voice System ? The Order of Priority ? Receiving Visitors & VIPs 6. Corporate Awareness ? Learn the Ethos & Values ? Using Business Language ? Company Policy, Procedures & Systems CAREER GUIDANCE: 1. The Perfect CV ? Preparing Your CV for Agencies & Employers ? Structure & Presentation ? Making Your CV Relevant 2. How to Stand Out In a Job Interview ? Making the Right Impression ? Techniques & Role Play ? What to Say and How to Say It Successful candidates will earn our diploma in receptionist aptitude. We will also provide you with an employment reference and assist you by reviewing your current CV. UPCOMING COURSES: Sat 11th July/Sat 18th July 2009 HOURS: 9.30am to 5.00pm VENUE: Swiss Cottage, London NW3 COURSE FEE: ?200.00 all inclusive Places subject to limited availability Bookings secured by full payment in advance All fees are non-refundable. Bookings can be transferable to a subsequent available course. Payments are to be made directly into our bank account via online banking or over the counter at any branch of Lloyds TSB. Contact us before making any payments into our bank account.

Professional Receptionist Training Here is some information about our training. COURSE CONTENT: 1. Deportment & Appearance ? Polish & Finesse ? Dress Code ? How to carry yourself 2. Speech & Elocution ? Voice Inflection & Listening Skills ? Articulation & Clarity ? Meeting & Greeting 3. Managing Behaviours ? Showing Assertiveness ? Manners ? Statements to Avoid 4. Handling Situations ? The Art of...

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