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Course Description

Give your career a boost with the well-recognised Global Edulink’s Diploma in Customer Service. Global Edulink, as a leading training course provider in the UK, have created this excellent course which will allow you to improve your Customer service skills and demonstrate to employers and recruiters that you are able to provide customer service duties to the highest standards.

The Diploma in Customer Service will develop knowledge and skills in key areas such as how to deliver the best customer service, customer retention, resolving customer problems, business principles, and managing your own performance and professional development.

This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets.  Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.

Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including:

  • Contract Centre Supervisor
  • Customer Service Team Leader
  • Customer Relations Advisor
  • Hotel Manager
  • Sales Manager

Our online course is so well designed you will feel that you are in the classroom! This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to study effectively and guide you to secure your qualification.

Give your career a boost with the well-recognised Global Edulink’s Diploma in Customer Service. Global Edulink, as a leading training course provider in the UK, have created this excellent course which will allow you to improve your Customer service skills and demonstrate to employers and recruiters that you are able to provide customer service duties to the highest...

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Course Content

1. Customer Service Principles

2. Customer Service Essentials

3. Setting Customer Service Goals & Objectives

4. Communication Skills For Customer Service

5. Customer Service Techniques

6. How To Manage Customer Service Team

7. Improving Your Customer Service Leadership

8. Leading Customer Service Team

9. Teamworking And Team Building

10. Handling Customer Complains

11. How To Work With Unhappy Customers

12. How To Gain Back Lost Customers

13. Telephone Techniques

14. Telephone Etiquette

15. Telephone Customer Service

16. Power Of Telephone Courtesy

17. Internal Customer Service

18. Customer Service At Call Centres

19. Social Intelligence

20. Negotiation Skills

21. Time Management

22. Work Life Balance

23. Stress Management At Workplace

24. Safety In The Work Place

 

1. Customer Service Principles 2. Customer Service Essentials 3. Setting Customer Service Goals & Objectives 4. Communication Skills For Customer Service 5. Customer Service Techniques 6. How To Manage Customer Service Team 7. Improving Your Customer Service Leadership 8. Leading Customer Service Team 9....

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Entry Requirements

  • This course is available to all students, of all academic backgrounds. However, a sound academic background would be an advantage.
  • Learners should be ages 16 or over to undertake the qualification.
  • Good understanding of English language, literacy, numeracy and ICT are required to attend this course.

  • This course is available to all students, of all academic backgrounds. However, a sound academic background would be an advantage.
  • Learners should be ages 16 or over to undertake the qualification.
  • Good understanding of English language, literacy, numeracy and ICT are required to attend this course.

Assessment Methods

At the end of the course learners will also take an online multiple choice question assessment tests. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.

At the end of the course learners will also take an online multiple choice question assessment tests. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Additional Information

Certification

Successful candidates will be awarded “Diploma in Customer Service”.

Career Path

There are different paths in which your career could develop, and this qualification could help you achieve a career in the following roles:

  • Contract Centre Supervisor
  • Customer Service Team Leader
  • Customer Relations Advisor
  • Hotel Manager
  • Sales Manager

Certification Successful candidates will be awarded “Diploma in Customer Service”. Career Path There are different paths in which your career could develop, and this qualification could help you achieve a career in the following roles: Contract Centre Supervisor Customer...

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