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Developing Personal Impact Details Max number of participants: 6 Duration: 1 or 2 days Available as: In-company and public course Benefits ( )? Create a positive impression with clients and colleagues every time ? Build rapport and communicate effectively with others ? Feel comfortable saying what you want, even in difficult or challenging situations ? Assert your views with increased confidence and make an impact on others ? Raise your profile and make the most of the career opportunities available to you ? Practise powerful influencing techniques and get buy-in to your ideas ? Know how you come across to others and be able to adapt where needed ? Create impact in meetings, one-to-one situations and when you don?t have much to say Course outline First impressions ? Why first impressions are important ? How to manage the impression you create with clients, your boss and colleagues ? The difference between high and low impact ? Ways to make a positive first impression sustainable Posture, body language and movement ? Learn the best way to stand to make sure you appear confident and self-assured ? What to do with your arms and hands ? How to move with ease and grace ? Handling questions effectively ? The importance of anticipating questions and preparing for anything people may ask you ? What to do when you can?t answer a question or someone interrupts you mid-flow ? Recognising the positive intention behind challenging behaviour and questions Presenting ideas with impact ? How to avoid common pitfalls ? fiddling, um-ing and ah-ing, other signs of nervousness ? Hints and tips for preparing your ideas in advance ? Visualising success and creating a positive mindset ? Dominant and submissive body language ? Adapt your behaviour to meet your audience's needs Connecting with people ? Using the SOFTEN technique when greeting people ? How to establish and build rapport with others using NLP matching techniques ? How to change your mindset and improve the way you greet people significantly Developing your voice ? The importance of voice and how to improve your vocal impact so you make a positive impression ? Learn about the impact pace, tone, volume and pitch have on others ? The power of the pause in creating impact ? Why speaking with conviction makes a difference Behavioural flexibility and personal style ? Increase your self awareness and understanding of how you operate when under stress ? Identifying your behavioural style and understanding other people?s ? Why some behaviours are more likely to irritate you than others ? Adapting your style to build rapport and handle difficult behaviour effectively Assertiveness, confidence and impact ? How assertiveness differs from aggression and passivity ? Individual rights and responsibilities ? How to express your views in a way that doesn?t violate the rights of others ? Practise techniques for behaving assertively ? How outer confidence depends on inner confidence ? Techniques for building even greater self-esteem, self-belief and self-confidence Making an impact in meetings ? The importance of preparing to make an impact before the meeting ? Rights and responsibilities in meetings ? Expressing your views openly in meetings, events and other business situations ? How to make a positive impact even when you don?t have much to say Raising your profile ? ?Tooting your horn? without bragging or boasting ? Creating a positive impact beyond your immediate work environment ? How to get people to acknowledge and value your skills and achievements Influencing and persuading ? ?Wimp talk? vs ?power talk? ? Using ethos (credibility & authority), pathos (connecting emotionally) and logos (logic) to influence others ? The importance of likeability in persuading others ? Making an impact in social/networking situations ? How to get off to a good start when meeting people for the first time ? Making small talk using the OARS model ? observe, ask, reveal, share ? Why being expressive and passionate is

Developing Personal Impact Details Max number of participants: 6 Duration: 1 or 2 days Available as: In-company and public course Benefits ( )? Create a positive impression with clients and colleagues every time ? Build rapport and communicate effectively with others ? Feel comfortable saying what you want, even in difficult or challenging situations ? Assert your views with increased confidence...

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