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Developing Assertiveness Skills Qualification type Short Course Awarding body Generic award - no awarding body (NONE) Location St John's Centre Attendance Short course As the definition of full time and part time can vary from course to course, please check with the tutor as to the exact number of hours study each week this course will entail. What's the course about? This course aims to increase your assertiveness skills and build confidence and self esteem, helping you to be effective and efficient in your role when dealing with difficult situations. Course content: - Understanding behaviour - Assertiveness, confidence and self-esteem - Effective communication - Handling challenging situations - Developing a positive attitude - Planning your personal strategy A hands-on approach is taken during this course. The exercises are designed to impart relevant skills and knowledge by having participants work through real-life examples and scenarios. What will I be able to do after I've completed this course? When you have completed this course there are a number of opportunities for further study, including Business Administration NVQ Level 2 or Customer Service NVQ Level 2. What qualifications or experience do I need to do this course? This course is aimed at anyone who wants to improve their overall effectiveness and increase their confidence and self esteem. Which qualification will I be awarded if I successfully complete the course? This course does not lead to any formal qualification. Price (for guidance only) : ?105.00 The fee for this course is approximate and subject to change. The price includes tuition and materials fees (where applicable), but excludes any exam or registration fees (where applicable). The actual amount you pay may also be affected by your age and personal circumstances. For further details please visit our fees section. Hours per week : 6.5 As the definition of full time and part time can vary from course to course, please check with the tutor as to the exact number of hours study each week this course will entail. Weeks per year : 1 Course length : 1 Day(s) Level : n/a

Developing Assertiveness Skills Qualification type Short Course Awarding body Generic award - no awarding body (NONE) Location St John's Centre Attendance Short course As the definition of full time and part time can vary from course to course, please check with the tutor as to the exact number of hours study each week this course will entail. What's the course about? This course aims to increase...

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