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ILM Endorsed Training Course This exclusive training course has been developed by Activia and endorsed by the ILM -- Europe's foremost provider of leadership and management qualifications. The training can be delivered as a stand-alone course, or can count towards a Vocationally Related Qualification (VRQ) as part of our ILM-endorsed programme of management training. Course Aims This one-day workshop is designed to teach delegates new approaches to problem-solving, and develop practical ways to solve business problems and reach win-win decisions with others. Who Should Attend? Managers and supervisors, present and aspiring, who want to develop a more structured view of solving problems and to achieve sustainable solutions with a positive approach. Course Outline: Decision Making and Problem Solving Introduction and Course Overview What is Problem Solving Win Win Decisions The Problem Solving Model Phase 1 Phase 2 Phase 3 The Problem Solving Toolkit Gradients of Agreement Facts vs Information Implementing a Decision Types of Decision A Personal Action Plan

ILM Endorsed Training Course This exclusive training course has been developed by Activia and endorsed by the ILM -- Europe's foremost provider of leadership and management qualifications. The training can be delivered as a stand-alone course, or can count towards a Vocationally Related Qualification (VRQ) as part of our ILM-endorsed programme of management training. Course Aims This one-day...

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