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Course Description

This interactive course has been designed to help delegates who are required to support individuals in a variety of situations. There is emphasis throughout the day on communicating difficult news whatever the situation. By understanding how people react to bad news, delegates will be able to practice techniques such as empathy and coaching in order to support the individual through difficult or sensitive issues.

This interactive course has been designed to help delegates who are required to support individuals in a variety of situations. There is emphasis throughout the day on communicating difficult news whatever the situation. By understanding how people react to bad news, delegates will be able to practice techniques such as empathy and coaching in order to support the individual through difficult or...

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