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Dealing with Difficult People Do you find it difficult, even impossible, to work with some people? They are rude, impatient, emotional persistent or aggressive people? Do you come home stressed out from work having had to work with difficult people all day? If so this course will enable you to control your moods by not allowing others to give you negative feelings. You'll learn how to control your anger and stress levels and obtain a psychological edge by improving your people skills. You will learn strategies for coping with challenging personalities. Even the most troublesome individuals can become manageable when you understand what causes undesirable behaviour. Topics covered include: Understanding behaviour and its effects Changing difficult behaviour Preventing difficulties Dealing with manipulators Basic communication skills Dealing with difficult clients Dealing with difficult supervisors, co-workers and sub-ordinates Encouraging desirable behaviour Tools and exercises will be provided so that you can practice the techniques and strategies covered in the course. These will also help you think out strategies for dealing with different people and anticipate their possible reactions. ABOUT SME ACADEMY When you book a course with SME Academy, you are assured that you will be learning from someone who has relevant practical experience. Why is this important? Because at the SME Academy we believe in delivering courses that have a positive impact on your company and provide a return on your investment. We also ensure that everyone who attends a course has the opportunity to have one-to-one support from our dedicated team afterwards (see below). This safeguards your investment by assisting you and your colleagues to apply what has been covered on the course. Everyone on our training team has extensive practical experience of their topic. We firmly believe that trainers should be able to share their own first hand experiences of what works?and what doesn't. OTHER SERVICES Coaching: All delegates will be given the opportunity to take up optional one-to-one business coaching or mentoring. When you work with a coach or mentor, together you will examine the different ways in which you can apply the tools and techniques covered in the live workshops to your business or your role. You will always be working towards a clear, agreed outcome with your business coach/ mentor, so that you can monitor the performance of the new strategies. You?ll set goals with your coach/mentor and work out a plan to achieve them. Coaching is a very effective way of helping you in any of the areas covered by our courses. Coaching is available as either face-to-face sessions or as telephone coaching. We are happy to arrange group coaching sessions via a tele-conferencing service to help your delegates to embed their learning from the course. Please contact us for more information about coaching services and our rates. Consultancy The SME Academy specialises in Business Growth Consultancy. If your business is growing faster than your people can handle or if you would like some help in planning to take your organisation to the next level, please contact us for more information about how we can help you.

Dealing with Difficult People Do you find it difficult, even impossible, to work with some people? They are rude, impatient, emotional persistent or aggressive people? Do you come home stressed out from work having had to work with difficult people all day? If so this course will enable you to control your moods by not allowing others to give you negative feelings. You'll learn how to control...

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