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Suitable For: Anyone required to confidently and effectively handle customers (i.e. most of us!) Overview: This is a fast-moving and interactive 1 day workshop dealing with some of the more challenging aspects of customer services. The course has been designed and will be led by a Customer Contact Centre expert. Outline: The Different Types of Difficult Customer Techniques to Deal with Each Different Customer Type Understanding How Feelings Affect Complaints and Effectively Deal with Them Taking Control of Difficult Situations By Adapting Behaviour Identifying the Root Cause of Complaints Displaying Confidence and a Positive Attitude when Dealing with Aggression and Rudeness Turning a Complaint into a Positive Situation The Benefits to the Business of Turning a Dissatisfied Customer into a 'Delighted' Customer Influencing and Negotiation Skills ? This course can be tailored to meet your specific organisational requirements.

Suitable For: Anyone required to confidently and effectively handle customers (i.e. most of us!) Overview: This is a fast-moving and interactive 1 day workshop dealing with some of the more challenging aspects of customer services. The course has been designed and will be led by a Customer Contact Centre expert. Outline: The Different Types of Difficult Customer Techniques to Deal with Each...

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