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Dealing With Conflict Certificate Description: By the end of the session, delegates will have learnt different techniques when:*Handling conflict*Dealing with face to face conflict*What causes conflict and how to recognise it.*Voice, pitch, tone, and the way we communicate verbally.*Identifying signs of aggressive behaviour.*The importance of assertion when handling conflict.*Group work on the techniques covered in the workshop. Suitable for: No requirements. This course is aimed at anyone who feels that they need more training on the techniques of dealing with conflict.

Dealing With Conflict Certificate Description: By the end of the session, delegates will have learnt different techniques when:*Handling conflict*Dealing with face to face conflict*What causes conflict and how to recognise it.*Voice, pitch, tone, and the way we communicate verbally.*Identifying signs of aggressive behaviour.*The importance of assertion when handling conflict.*Group work on the...

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