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Dealing with Complaint Calls Course description It is often said that to receive a complaint is to be given a wonderful opportunity ? but it doesn?t always feel that way when you are the one dealing with it. Our Workshop will help you feel differently by giving you powerful techniques for handling angry or demanding customers, and helping you remain calm under pressure. What does it include? The power of your mind set and attitude Why do people complain? Doing our homework Top tips for handling different people with different issues Staying calm and focused under pressure Think through your complaints process

Dealing with Complaint Calls Course description It is often said that to receive a complaint is to be given a wonderful opportunity ? but it doesn?t always feel that way when you are the one dealing with it. Our Workshop will help you feel differently by giving you powerful techniques for handling angry or demanding customers, and helping you remain calm under pressure. What does it include? The...

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