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Course Description

People in certain working environments often face difficult and even potentially dangerous or threatening situations on a daily basis. Learning effective techniques of calming and negotiation is vital to avoid situations escalating and should always precede any physical coping strategies such as control and restraint. Delegates will explore how to recognise and assess the level of threat facing them and from that, discern appropriate strategies and approaches to deal effectively with the situation. As an in-house course, this can be tailored to meet your specific requirements and deal with any issues you may wish to address. To give you an idea of possible course content, we could cover the following areas for you? ? Promotion of Personal Safety ? Transactional Analysis and your usual position in conflict situations ? The Empathic communicator ? Primary Care needs ? The Six Rules of De-escalation ? Causes Of Conflict ? triggers, patterns ? Negotiating in Conflict Situations ? Perspectives and truth ? The assertive negotiator ? Control and Restraint (Physical intervention) ? Breakaway methods?prevention and management of aggression ? Restraint methods Each delegate will receive individual detailed feedback from both colleagues and facilitator. It is recommended that delegates attend a review session within 6 months.

People in certain working environments often face difficult and even potentially dangerous or threatening situations on a daily basis. Learning effective techniques of calming and negotiation is vital to avoid situations escalating and should always precede any physical coping strategies such as control and restraint. Delegates will explore how to recognise and assess the level of threat facing...

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