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Dealing Effectively with Difficult People and Situations

GBC Learning & Development

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Course Description

Dealing Effectively with Difficult People and Situations YOU WILL LEARN: ? To use your increased understanding of human behaviour and its effects on others ? To utilise specific communication skills that will help control difficult situations ? To identify passive, aggressive and assertive behaviour - and the effect of this behaviour on others ? To adopt a professional and appropriate style of behaviour when handling difficult situations ? Appropriate delegation ? How to handle confrontation DETAILS: Duration: 1 Day Cost: ?295

Dealing Effectively with Difficult People and Situations YOU WILL LEARN: ? To use your increased understanding of human behaviour and its effects on others ? To utilise specific communication skills that will help control difficult situations ? To identify passive, aggressive and assertive behaviour - and the effect of this behaviour on others ? To adopt a professional and appropriate style of...

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