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Customer Service Essential Training – Level 2

Global Edulink

CPD - General Qualifications , Customer Service

Course Description

A qualification like this will dramatically improve your CV and make you much more employable.

This Customer Service course will enable you to develop knowledge and skills in key areas, such as: delivering customer service, customer retention, resolving customer problems, business principles, and managing own performance and professional development.

This qualification is aimed at those already working in a wide variety of customer service settings, such as: hotels, banks, contact centres, restaurants and retail outlets.  Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.

Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including:

  • Contract Centre Supervisor
  • Customer Service Team Leader
  • Customer Relations Advisor
  • Hotel Manager
  • Sales Manager

Global Edulink, is a leading training course provider in the UK, and has created this course to allow you to enhance your customer service skills and prove to employers and recruiters that you are capable of providing customer service duties to the highest standard.

Our online course is so well designed you will feel that you are in the classroom! This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to study effectively and guide you to secure your qualification.

A qualification like this will dramatically improve your CV and make you much more employable. This Customer Service course will enable you to develop knowledge and skills in key areas, such as: delivering customer service, customer retention, resolving customer problems, business principles, and managing own performance and professional development. This qualification is...

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Course Content

1. Customer Service Principles

2. Customer Service Essentials

3. Setting Customer Service Goals & Objectives

4. Communication Skills For Customer Service

5. Customer Service Techniques

6. How To Manage Customer Service Team

7. Improving Your Customer Service Leadership

8. Leading Customer Service Team

9. Team Working And Team Building

10. Handling Customer Complains

11. How To Work With Unhappy Customers

12. How To Gain Back Lost Customers

13. Telephone Techniques

14. Telephone Etiquette

15. Telephone Customer Service

16. Power Of Telephone Courtesy

17. Internal Customer Service

18. Customer Service At Call Centres

1. Customer Service Principles 2. Customer Service Essentials 3. Setting Customer Service Goals & Objectives 4. Communication Skills For Customer Service 5. Customer Service Techniques 6. How To Manage Customer Service Team 7. Improving Your Customer Service Leadership 8. Leading Customer Service Team 9. Team...

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Entry Requirements

  • This course is available to all students, of all academic backgrounds. However, a sound educational background or some experience in customer service would be an advantage
  • Learners should be ages 16 or over to undertake the qualification
  • Good understanding of English language, literacy, numeracy and ICT are required to attend this course

  • This course is available to all students, of all academic backgrounds. However, a sound educational background or some experience in customer service would be an advantage
  • Learners should be ages 16 or over to undertake the qualification
  • Good understanding of English language, literacy, numeracy and ICT are required to attend this course

Assessment Methods

At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.

At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.

Additional Information

Certification

Successful candidates will be awarded Level 2 Certificate in Customer Service Essential Training. 

Career Path

There are different paths in which your career could develop, including:

  • Customer Service Team Member
  • Customer Service Supervisor
  • Contract Centre Supervisor
  • Customer Service Team Leader
  • Customer Relations Advisor
  • Hotel Manager
  • Customer Service Manager

Certification Successful candidates will be awarded Level 2 Certificate in Customer Service Essential Training.  Career Path There are different paths in which your career could develop, including: Customer Service Team Member Customer Service Supervisor Contract Centre...

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