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Customer Care: Making a Big Difference in Little Ways

Chamber Business Training

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Course Description

To develop an awareness of how to excel in customer care to improve your organisation's objectives and create a change momentum that will 'WOW' your customers and establish a USP to rival the competition and increase your sales. Outline Programme What is customer care? Identifing customer and organisational needs Corporate image Communication skills and body language Turning bad service into good service 7 secrets to 'WOW' your customer Design strategies for delivering '5 Star Customer Service' Tips on telephone etiquette How to get useful feedback from the customer Why the secret to never ending customer loyalty has nothing to do with the product or service you sell

To develop an awareness of how to excel in customer care to improve your organisation's objectives and create a change momentum that will 'WOW' your customers and establish a USP to rival the competition and increase your sales. Outline Programme What is customer care? Identifing customer and organisational needs Corporate image Communication skills and body language Turning bad service into good...

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