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Course Overview To learn the key skills of creating rapport. Rapport is the most important process in any interaction, without rapport you will not get what you want, not money, not promotions, not friends... Rapport is like money; it increases in importance when you do not have it and when you do have it, a lot of opportunities appear. (Genie Z. Laborde) Course Content Day One Neuro-Linguistic Programming (A model of non-verbal interaction) Why is it important to create rapport? To help the work of the organisation? Creating rapport (Non- verbal and non-visual) Using the techniques face-to-face (Role play) Importance of body language Congruence and how to achieve it Day Two Understanding other people (Eye scanning) Use of physiology Creating rapport on the telephone (Exercises & role play) Remaining calm and confident at work (The Circle of Excellence)

Course Overview To learn the key skills of creating rapport. Rapport is the most important process in any interaction, without rapport you will not get what you want, not money, not promotions, not friends... Rapport is like money; it increases in importance when you do not have it and when you do have it, a lot of opportunities appear. (Genie Z. Laborde) Course Content Day One Neuro-Linguistic...

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