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Objectives Prepare, conduct and analyse the outcomes of a counselling interview. Recognise people who are 'at risk'. Develop a counselling style that encourages people to tackle personal problems. Avoid the common pitfalls of counselling. Course Content What is Counselling? defining the concept identifying situations where counselling is appropriate. Potential Candidates: reading the 'signs' monitoring performance examining relationships. Planning: arranging privacy ensuring confidentiality. Building Trust: establishing rapport the personal approach empathy the role reversal concept offering help. Interpersonal Skills: understanding your impact on others and the impact of others on you. Attitude: flexibility responsiveness understanding the needs of the individual. Listening Responses: conversation openers passive listening acknowledgement responses reflective listening. Voice and Manner: voice and personality projection, adapting your style to the situation. Assertiveness: challenging views specifically and directly without damaging relationships advanced questioning. Joint Problem Solving: how to increase the readiness of others to accept proposals problem analysis selection of the best course of action using professional agencies. Seek and Sell Solutions: accepting ideas and building on them recognising difficulties. The Counselling Contract: a commitment to action the internal and external resources that need to be made available specific timescales follow-up action knowing when to refer 'up the line'. Action Plan: participants plan and discuss what they will do on return to work. Who Will Benefit Managers and HR staff who need to recognise when staff performance is affected by the presence of personal problems and who are required to offer counselling and guidance towards a solution.

Objectives Prepare, conduct and analyse the outcomes of a counselling interview. Recognise people who are 'at risk'. Develop a counselling style that encourages people to tackle personal problems. Avoid the common pitfalls of counselling. Course Content What is Counselling? defining the concept identifying situations where counselling is appropriate. Potential Candidates: reading the 'signs'...

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